Most stock items ordered through Classic Tile and Stone
are shipped via FedEx Ground. Products are delivered via standard
ground transportation, which typically takes 2-7 business days depending on
the ship to location. A street address is required to ensure proper delivery. If
an item is back-ordered or requires special handling, you will be contacted
by our customer care department.Non-Stock Items
Lead times for non-stock items and made-to-order product will be provided
by Classic Tile and Stone. Freight fees and method of shipping will be determined based on the type of product ordered and your delivery requirements.
Express Delivery Service
Express delivery is available for any order. Please contact Classic
Tile and Stone customer care department for delivery options, rates and lead
Items marked "free shipping" are delivered for free via US Postal First Class within the continental United States. Shipping surcharges may apply to AK, HI, and U.S. Territories
Truck Freight Delivery.
Truck freight delivery is our best option when the item is too large to ship FedEx Ground. You may specify three methods of truck delivery:
- Dock-to Dock
- Lift gate (street level)
- Lift gate and inside delivery
The most important thing to remember about truck freight delivery is the need to inspect the packages at the time of arrival. If a shipping box has damage, or if there is any reason to suspect damage, do not sign a "free-and-clear" delivery receipt. Immediately unbox and thoroughly inspect your shipment.
In the event you find damage, save all packing materials. Please write "PRODUCT DAMAGED" clearly on the sheet you are asked to sign. Immediately
contact Classic Tile and Stone for assistance in correcting the issue..
All pending orders outside the United States must be formally approved by
the Classic Tile and Stone. Please contact our customer care department