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Returns Policy

 No returns are accepted after 60 days. All returns require a Return Authorization number. Please contact Customer Service by phone at 404-634-3905 or by email at to receive a Return Authorization (RA) number.   Returns are subject to a 25% restocking fee, plus freight to and from the shipping location. Overage tile will not be accepted for return/refund. Classic Tile & Stone must authorize any return request in writing, at which point the Customer may return the materials in their original containers via prepaid carrier. All returns must be in the original packaging and in the condition in which they were received. Be sure to include a copy of your invoice with your return. Please write your RA# and reason for return on the enclosed invoice.  All returned materials will be inspected for damage. Credit/refund for these materials will not be given if their condition is such that they cannot be readily resold.   Please note: samples are not returnable.

Payment Terms: All materials are to be purchased with full payment due upon shipment.

Warranty/Claims: All tile materials purchased through are warranted to the original consumer purchaser to be free from defects in material and workmanship. Installation constitutes acceptance of the product – therefore no claims will be accepted after material is worked, damaged, cut, or installed.  Claims liability is limited to the amount paid by the Buyer for the products (tile) sold to Buyer by to which the claim relates. Damage to product caused by inappropriate installation, accident, misuse, abuse, or improper maintenance is not covered by this warranty.
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